After-sales guarantee

Quick Response
We promise to provide a clear response within 24 hours of receiving customer feedback via phone, WeChat, or our official website. In the event of a major equipment failure, a dedicated person will be assigned to address it the same day.

Installation and Commissioning
All factory equipment comes with on-site installation service. Our engineers will assist customers with equipment placement, wiring, piping connections, and system commissioning until the machine is running stably.

Technical Guidance
If customers have any operational questions during use, we provide one-on-one remote video guidance to help them familiarize themselves with button controls, program settings, cleaning procedures, and troubleshoot common problems.

Free Warranty
All equipment comes with a one-year free warranty from the date of delivery. During the warranty period, any mechanical, electronic control, or electrical failures not caused by human error will be repaired or replaced free of charge.

Lifetime Service
Even after the warranty period, you receive lifetime technical support. We offer parts replacement, software upgrades, and system optimization recommendations to ensure long-term, stable operation of your equipment.

Accessories Supply
We maintain a constant inventory of standard wear parts for key equipment, such as seals, solenoid valves, blade sets, and heating elements. Simply provide the equipment number or part name for quick ordering and delivery.

Number Management
Each equipment is factory-identified with a unique number and a detailed service file is created. This number allows you to quickly locate the equipment model, configuration, and historical maintenance records during after-sales service, improving processing efficiency.